Dear Valued Customers,
Thank you for trusting and using our services during the past time.
According to information from vHost's monitoring system, our system has detected a incident at our Datacenter with detailed reports as follows:
first time:
- Incident start time: From 14:15 January 16, 2024 (GMT +7:00 Vietnam Timezone).
- Incident end time: Until 14:20 January 16, 2024 (GMT +7:00 Vietnam Timezone).
- Impacts: Services cloud public at CMC Datacenter.
the second time:
- Incident start time: From 14:40 January 16, 2024 (GMT +7:00 Vietnam Timezone).
- Incident end time: Until 14:45 January 16, 2024 (GMT +7:00 Vietnam Timezone).
- Impacts: Services cloud at CMC Datacenter.
Incident causes: Some nodes in the public cloud cluster rebooted, vHost will update more information as soon as there is an official reason.
Precautions: vHost will update the solution as soon as there is an official cause.
We sincerely apologize for this unexpected incident. vHost will update information as soon as we know the exact the root cause of the incident.
In case you need further assistance, please contact vHost through the following channels:
Best Regards,
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