Dear valued customers,
Thank you for trusting and using our services during the past time.
According to information from vHost's monitoring system, we have recorded a incident at our VNPT Datacenter with detailed reports as follows:
- Incident start time: 07h24, July 29, 2023 GMT +7:00.
- Incident end time: 10h20, July 29, 2023 GMT +7:00.
- Impacts: Lost connection from Cloud to Storage and unstable network. The Bare Metal Server and Cloud Server services did not reboot during the crash.
- Incident causes: The 10Gbps switch has a incedents.
- Precautions: We will conduct the planning of Datacenter infrastructure planning.
We sincerely apologize for this unexpected incident. vHost will update information as soon as we knows the exact the root cause of the incident.
In case you need further assistance, please contact vHost through the following channels:
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