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The system has recorded an incident affecting the service at Viettel Ho Chi Minh. Our technical team is currently investigating and resolving the issue.

Incident Update #1:

Based on our initial inspection, we have identified that the cause is related to a network issue, which has resulted in the current situation. We are actively working on resolving the problem.

Incident Update #2:

vHost has implemented a temporary fix, and the services at the Viettel Ho Chi Minh City Data Center are now accessible. Currently, vHost’s engineering team is urgently identifying the root cause and will resolve the issue thoroughly. We will update our valued customers with the latest information as soon as there are further developments.

Incident Update #3:

Incident Details

- Incident occurrence time: 08:59 on December 30, 2025 (GMT +7:00 Vietnam Time).

- Issue resolution completed at: 09:41 on December 30, 2025 (GMT +7:00 Vietnam Time).

- Impact level: Internet connectivity of services at Viettel Ho Chi Minh City Datacenter.

Incident Overview

- The network system experienced a complete loss of connectivity due to an incorrect firewall rule configuration change on the Core Router. The issue was resolved by rolling back to the previously stable configuration.

Root Cause:

-The issue was caused by an engineer mistakenly modifying a firewall rule on the router, resulting in all connections to the router’s Public and Management networks being blocked.

Temporary Mitigation Measures

- Redirected traffic to the backup device to restore connectivity.

- Removed the misconfigured firewall rule.

- Switched traffic back to the primary device after the issue on the primary device was resolved.

Preventive Measures

- Review and implement a direct console access system to routers to ensure immediate availability during incidents across all datacenters.

vHost would like to provide our valued customers with a detailed notification regarding the network incident mentioned above.

Thank you for your understanding regarding this incident.
Best regard.

Server, Email, VPS

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Dear Customers,

Thank you for trusting and using the services at vHost during the past time.

In order to ensure stable system operation and enhance service quality, our partner will carry out maintenance. vHost would like to share the detailed maintenance information provided by our partner as follows:

Maintenance content:Network infrastructure maintenance at CMC Datacenter.

Start time: 23:00 PM on December 26, 2025 (GMT +7:00, Vietnam Time).

End time: 05:00 AM on December 27, 2025 (GMT +7:00, Vietnam Time).

Affect: There will be no service disruption, traffic will be rerouted to the backup line prior to the maintenance.

Note: The above time is the estimated time, maintenance may be completed earlier than expected.

In case you need further support, please contact vHost through the following channels:

Call Center: 1900 6806 - press 2 (Technical Department)
Email: support@vhost.vn

Best Regards,

Service:

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According to vHost monitoring system, we have recorded an incident affecting VPS and Cloud Server services at Viettel Ho Chi Minh. vHost is currently conducting inspections and handling the issue.

Incident Update 1: One of vHost storage nodes encountered a hang, leading to your server services hanging or experiencing slow performance. We are currently working on resolving the incident.

Temporary Fix: vHost has rebooted the system and addressed the immediate issue.

Incident Update 2: vHost has implemented a temporary fix, and VPS and Cloud Server services at Viettel Ho Chi Minh are now accessible.

Currently, vHost engineering team is urgently identifying the root cause and will implement a permanent solution. We will provide the latest updates to you as soon as we have further results.

Thank you for your understanding.

Trân trọng,

Service: VPS and Cloud Server services at Viettel Ho Chi Minh.