Scheduled on 29/01/2026 13:20:00 Estimated finish 29/01/2026 13:20:00

Service Incident Notification – Cloud System at CMC Datacenter

We have identified an incident affecting the Cloud service at the CMC Datacenter. vHost is currently investigating and working on resolving this issue.

Incident Update #1:
Based on our preliminary checks, the server is still operational. We have identified the root cause as a network-related issue, which has led to the current situation. Our technical team is actively working to resolve the issue.

Incident Details:

Incident Time: 13:21, January 29, 2026 (GMT +7:00, Vietnam Time)

Resolution Time: vHost is currently in the process of troubleshooting and resolving the issue.

vHost will provide a detailed root cause analysis once the issue has been fully resolved.

Thank you for your understanding and patience.

Best regards,

Cloud

Scheduled on 29/01/2026 13:20:00 Estimated finish 29/01/2026 13:20:00

The system has recorded an incident affecting the service at Viettel Ho Chi Minh. Our technical team is currently investigating and resolving the issue.
Incident Update #1:

According to our initial assessment, the server remains operational. The issue has been identified as a network incident, which has led to the service disruption. Our technical team is actively working to resolve this issue as soon as possible.


vHost will send you a detailed notice regarding the above network issue.
Thank you for your understanding regarding this incident.
Sincerely,

Server:

Scheduled on 29/01/2026 00:00:00 Estimated finish 29/01/2026 00:30:00


  • Maintenance Scope: Firmware upgrade for the router devices at the FPT DataCenter.

  • General Impact: Traffic will reroute to another router during maintenance. The maximum network disruption duration is up to 5 minutes.