System Incident Notification: Backup System for Linux Hosting, SEO Hosting, and Business Hosting

In-Progress Scheduled on 21/01/2026 00:00:00
The system has recorded an incident affecting the following services: [Linux hosting, SEO Hosting, Business Hosting]. Currently, our technical department is conducting an investigation and coordinating with partners for resolution.

Incident Update 1:
Through preliminary inspection, we have identified that the JetBackup process is hung, resulting in backup failures. vHost technical team has contacted our partner, JetBackup, to resolve this issue.
Our technical team contacted the partner and received feedback regarding backup errors occurring when connecting to NFS.

Incident Update 2:
Following the initial feedback, we have contacted our partner, CloudLinux, to handle the connectivity issues related to NFS.
The partner has responded and provided updates at: https://cloudlinux.statuspage.io/incidents/xk8v2d5gvbrt.
We will provide further updates as more information becomes available.
Related servers / services:
Service Impact: Linux hosting, SEO Hosting, Business Hosting.